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Returns Policy

Returns

Since our products are quite special and involve different sizes, please be sure to confirm your size when placing an order. Returns and exchanges will not be made unless there are quality issues. Some styles may contain gems. We will inform you on the product details page that due to transportation problems, the jewelry may fall off during transportation. This is not a quality problem. You can use the glue we provide to stick it on.

If we agree to your return, you must ensure that the item is in unused condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us teddynailshop@gmail.com

Shipping

To return your product, you should email us at teddynailshop@gmail.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.